Escape HQ
Privacy Policy

BAT Escapes Limited T/A Escape HQ
Effective Date: 29 June 2025

1. Introduction

This Privacy Policy explains how BAT Escapes Limited ("we", "our", or "us") collects, uses, stores, and protects your personal information in accordance with the Privacy Act 2020.

2. What Personal Information We Collect

We may collect the following types of personal information:

Booking and Contact Information:

  • Personal details and contact details (e.g. name, birthday, phone number, email address)
  • Booking preferences and special requirements
  • Payment information (processed securely through our payment providers)

Participation Information:

  • Age and emergency contact details (for safety purposes)
  • Photos and videos taken during your escape room experience (with consent)
  • Feedback and review information

Technical Information:

  • Website usage data and cookies
  • IP addresses and browser information

3. How We Collect Personal Information

We collect personal information when you:

  • Make a booking online, by phone, or in person
  • Participate in our escape room experiences
  • Subscribe to our newsletter or marketing communications
  • Provide feedback or reviews
  • Visit our website

4. Why We Collect and Use Personal Information

We use your personal information for the following purposes:

Primary Purposes:

  • Processing bookings and managing your escape room experience
  • Ensuring safety and security during your visit
  • Communicating with you about your booking
  • Processing payments

Secondary Purposes (with consent where required):

  • Marketing and promotional communications
  • Improving our services and customer experience
  • Creating promotional materials (photos/videos)

5. Sharing Your Personal Information

We may share your personal information with:

  • Payment processors for secure transaction processing
  • Emergency services if required for safety reasons
  • Our service providers who assist with bookings, marketing, or website management
  • Authorities when required by law

We do not sell your personal information to third parties.

6. Storage and Security

We store your personal information securely using appropriate technical and physical safeguards. Your information is stored in New Zealand or with reputable overseas providers who meet New Zealand privacy standards.

7. Your Privacy Rights

Under the Privacy Act 2020, you have the right to:

  • Access your personal information we hold
  • Request correction of incorrect information
  • Request deletion of your information (subject to legal requirements)
  • Withdraw consent for marketing communications

8. Retention of Information

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Booking information is typically retained for business and legal purposes.

9. Marketing Communications

With your consent, we may send you:

  • Promotional offers and updates
  • Newsletter content
  • Special event invitations

You can unsubscribe from marketing communications at any time using the unsubscribe link in emails or by contacting us directly.

10. Cookies and Website Data

Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences.

11. Photography, Filming and CCTV

We may take photos or videos during your escape room experience for:

  • Safety and security monitoring
  • Promotional purposes (with your explicit consent)

Our CCTV captures audio and is retained for 30 days. Individual recordings may be retained for longer than 30 days if they are required for safety, liablity, or legal purposes.

You can opt out of promotional photography at any time.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Escape HQ
Address: 495 Lake Road, Takapuna, Auckland 0633
Phone: 09 489 4999
Email: auckland@escapehq.co.nz

14. Change History

  • 29/06/2025: Initial policy released